ANNUAL REPORT 2025 / 2026 I EDITORIAL Dear readers This FRAISA Annual Report provides a comprehensive overview of how the FRAISA Group performed in the financial year 25/26, along with our key activities and figures. In addition to the financial results, we also report on core strategic priorities, the continued evolution of our service portfolio, and select projects that are strengthening our competitive position for the long term. The 25/26 financial year was shaped by a challenging economic environment. U.S. tariff measures, the strong Swiss franc, and rising tungsten prices all weighed on market conditions and intensified cost pressures. Against this backdrop, it is an encouraging sign that we were able to maintain our operational strength: our EBITDA margin came in at a very robust 23.9%. This result reflects disciplined cost and process management, together with a clear focus on quality and customer value. At the same time, we continued to advance our strategic initiatives with purpose and direction. A particular priority is deepening our proximity to customers: we continue to expand our direct sales organizations in Europe, the U.S., and Asia in order to strengthen our local consulting and service expertise and to align our market approach even more closely with our customers' needs. For the current finan- cial year 26/27, we also plan to establish a sales company in India to expand our presence in this market in a structured and sustainable way. Customer feedback offers another important indicator that this approach is working. In 2025, we conducted a comprehensive customer satisfaction survey across our main markets. The results show a further increase in satisfaction with both our offerings and the dedication and expertise of our employees. The Net Promoter Score given to us by our customers stands at over 50%. I would like to thank our employees for their dedication and high level of professionalism. My thanks also goes to our customers for the trust they place in us, and to our partners and suppliers for their reliable collaboration. I hope you find this report an insightful read. Thomas Nägelin CEO Bellach, May 2026 EDITORIAL [ 4 ] [ 5 ]
RkJQdWJsaXNoZXIy MzQyNTY4Mg==